Tasks and Responsibilities of Administrative and Technical Staff

Overview of the roles, responsibilities, and communication channels for the Classvera administrative and technical teams.

Tasks and Responsibilities

This policy describes the key duties of the administrative and technical staff at Classvera Training, as well as the main communication channels for trainees and stakeholders.

Administrative and Technical Staff at Classvera

Channel Name / Communication Employee Tasks Number of Staff Department
info@classvera.com
 Eng. Hamzeh Alsmadi/td>
  • Providing technical support in the academic environment.
  • Following up on the progress and performance of the electronic platform on a daily basis.
 1 Technical Support Department
h.alsmady@classvera.com
 Eng. Hamzeh Alsmadi
  • Preparing a workflow plan at the beginning of each quarter.
  • Supervising the operational and development projects of the department.
 1 Application Development and Management
h.alsmady@classvera.com
 Eng. Hamzeh Alsmadi
  • Supervising the workflow in the e-learning department (electronic platform, technical department, supervisors, trainers, trainees).
  • Preparing the workflow plan at the beginning of each quarter.
  • Activating investment in e-training programs.
 1 Learning System Management
h.alsmady@classvera.com
 Eng. Hamzeh Alsmadi
  • Following up on all matters related to learners (attendance, excuses for absence, issuing statements, registering materials).
  • Receiving and following up postponement, deprivation, and withdrawal requests, and addressing related problems.
  • Following up trainee registration and the organization of the training process.
  • Monitoring training quality and trainers’ reports about trainees.
  • Supervising certificate issuance.
 1 Student Services Department

Full Information for Each Team and Communication Mechanism

Channel Department Name
info@classvera.com
 Technical and Technical Support Department Eng. Hamzeh Alsmadi
h.alsmady@classvera.com
 Application Development and Management Department Eng. Hamzeh Alsmadi
h.alsmady@classvera.com
 Learning System Management Eng. Hamzeh Alsmadi
h.alsmady@classvera.com
 Student Services Department Eng. Hamzeh Alsmadi

This policy ensures that all trainees and stakeholders know how to contact the appropriate Classvera team member for technical, academic, or administrative support.

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