Refund Policy

Introduction: Refund policies are an important part of protecting the rights of our customers and ensuring fair handling of any issues that may arise before or after a payment. At Classvera, we are committed to providing a transparent and secure environment for users who choose to use our services, and we offer a clear refund policy to handle exceptional cases that may require a refund.

Non-refundable Payments: All payments made through Mastercard are considered final and non-refundable in general. This is due to the immediate payment technology provided by Mastercard, which ensures quick and secure settlement of payments, making refunds impossible except in special and necessary cases defined in this policy.

Acceptable Reasons for Refund: We allow refund requests only in the following cases:

• Duplicate Payments: If the amount is charged twice from the user’s account due to a technical error in the system, the user may request a full or partial refund.
• Technical Issues: If a technical issue on our side prevents the user from accessing the content or paid training program, and the issue is on Classvera’s end (such as server outages or a platform error preventing access).
• Content Unavailability: If the content advertised in the course is completely unavailable or disabled for an extended period without prior notice from Classvera support, the user has the right to request a refund of the amount paid.

Refund Request Process: Refund requests must be submitted within 7 days of the payment date. Requests should be submitted via email or through the refund form available on our website. The request must include all necessary details to identify the payment and the issue, such as payment details, the email address associated with the account, and a description of the problem.

Request Review Process: Once the refund request is received, our technical support team will review it as soon as possible. If the request is approved, the refund will be processed within 7–14 business days back to the original payment method used in the transaction. We will notify the customer in case of any delay in the refund process.

Non-refundable Cases:

• If the refund request is submitted after the 7-day period has passed.
• If the issue with accessing the content is due to reasons under the customer’s responsibility (internet connection failure, using incompatible devices, or not meeting the technical requirements of the platform).
• If payment was made through other payment methods besides Mastercard, such as bank transfers or cash on delivery (where refund processing may not be possible through the platform).

Cancellation Policy

Introduction: We are committed to providing a flexible and convenient learning experience for our customers. At the same time, we believe that all financial transactions should be governed by a clear and transparent policy that defines when training courses or transactions can be canceled.

Instant Payments: Since payments are made using an instant payment model, transactions cannot usually be canceled once completed, as they are immediately processed on the approved payment gateways. This ensures there are no delays or lost payments during the transfer process. Therefore, the customer is required to confirm their intention to proceed with the payment before final approval.

Cancellation in Exceptional Cases: Although payments are made via the instant payment model, we offer some exceptions to customers in certain cases related to technical issues:

• Technical Issues: If the customer faces a technical problem on our side preventing access to the content or training program after payment is completed, we will work to resolve the issue as quickly as possible or offer an alternative solution. If the issue cannot be resolved, the customer may request to cancel access to the content and refund the payment, at the discretion of the support team and according to this policy.
• System Downtime: In the case of unexpected system downtime that prevents access to the training courses for a long period, the customer may request to cancel access and be offered an alternative, such as enrollment in another equivalent training course.

Cancellation Request Process: Cancellation requests can be submitted by contacting our support team via email or through the customer service page on the website. The request must include all necessary details such as the course name, payment number, and reason for the cancellation request.

Alternative Solutions upon Cancellation: If the cancellation request is approved, one of the following options will be provided:

• Alternative Course Offering: An alternative training course of equal or greater value may be provided based on the availability of other training programs on Classvera.
• Technical Solutions: If the issue is related to devices or connectivity, our technical team will collaborate with the customer to provide appropriate solutions and help prevent similar issues in the future.

Non-cancelable Cases:

• If the payment has been successfully completed and full access to the content has already been activated and used.
• If the cancellation request is due to reasons outside the control of Classvera, such as general internet outages or service interruptions by third-party providers.